Customer Service Team Manager

  • Permanent
  • Swindon, South West
  • Posted 5th June 2018
  • £30000 - £35000 per Annum + Competitive Benefits & Bonus
  • Ref: 63523
This is a new Customer Service Team Manager role for our successful Client based in Swindon.

Your natural style will be engaging, proactive, and innovative to ensure you are able to get the best from your teams. You will be a very effective stakeholder manager, and will ensure you clear and collaborative communication style is evident across with whole business with the expectation you will become involved in a number of cross functional programmes.

You will be looking for personal development and opportunity in your next role which you will gain from the autonomy and accountability this role will offer.

In prior roles you will have also supported complex change across all contact centre channels to ensure service improvements can be made and process improvements delivered effectively in a highly competitive market.

Essentially you will consider yourself a

A strong leader who can clearly communicate a vision, providing direction and motivating team members to outperform against targets

Decisive manager who takes personal responsibility for decisions having considered both short and long term implications

A team player, who works with others to accomplish objectives and deliver a positive result while developing and maintaining open, honest and constructive relationships.

Business focused individual who ensures activities are organised to deliver best value and promotes an environment where excellent customer service is a priority and improved quality of performance for customers is constantly sought.

You will be a competent and consistent performance manager being able to use this structure/ platform to ensure your teams have been able to achieve team SLA, KPI's and Contact Centre operating targets

This is an exciting opportunity for a highly motivated individual to truly put their mark on an operation and in return be given the opportunity, support and encouragement to develop your own career further.

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