Quality and Coaching Manager
- Bristol, South West
- Posted 26th June 2018
- £37500 - £41000 per Annum + Competitive Bonus & Bens
- Ref: 632987
Reporting to the Head of Customer Contact Support the Quality and Coaching Manager will be responsible for leading and developing the Contact Centre Quality Coaching team to ensure that through their support, business and customer quality requirements are delivered in line with the Contact Centre strategy.
You will have a strategic outlook on how to help grow our business along through innovative training and development opportunities. You will bring to the role, both the passion and the desire required to help develop the brand and what it stands for, as well as ensuring our advisors deliver a consistently friendly and supportive service to our customers.
The Contact Centre is a multi-channel environment covering inbound service calls, outbound service calls and web chat. In this challenging and varied role, you will have overall management of the team including; recruitment, selection, performance reviews and development plans. You will have the desire to ensure each customer receives a high level of quality and customer service.
The successful candidate will have proven training management experience essential within a Contact Centre environment. You will be self-motivated, and results driven with the desire to succeed and consistently lead the team to strive for success. Excellent communication skills, both written and verbal, will be key to your success in this rewarding and dynamic role.
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