Customer Service Manager (Contact Centre)
- Swindon, South West
- Posted 1st September 2017
- £32000 - £36000 per Annum + Competitive Benefits
- Ref: 608256
You will lead a group of team leaders and will and be responsible for creating an environment where all customer contact is responded to quickly, consistently and to in line with the organisations high standard of customer service.
This is an exciting opportunity for a highly motivated individual to truly put their mark on an operation and in return be given the opportunity, support and encouragement to develop your own career further.
Essentially you will be able to demonstrate experience in
*Leading and empowering the contact centre management team to ensure they are operating at their full potential though delivering coaching and mentoring
*Developing an environment in which team members are treated as individuals and achievement is both recognised and rewarded
*Creating a team that takes pride in delivering a first class customer service
*Delivering a clear training ,development and continuous improvement plan that supports all team leaders and team members
*Ensuring the quality monitoring processes are adhered to and any shortfalls in quality are addressed
*Managing a department of c50 employees
Artis Customer Contact is a premier specialist resourcing consultancy focused solely on the supply of senior Contact Centre, Customer Service and Customer Experience professionals.
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