Contact Centre Team Leader

  • Permanent
  • Bristol, South West
  • Posted 4th September 2017
  • £22000 - £28000 per Annum + Competitive Benefits
  • Ref: 606101
Artis Customer Contact are pleased to be working with a leading professional support services brand who are seeking to appoint an experienced Contact Centre Team Leader.

Reporting directly the Contact Centre Manager the successful candidate will directly manage a team of 10 Customer Service Advisors.

You will support your team of advisors and the broader operation to ensure a culture of high achievement and constant professional customer focus is maintained across the business.

What you will need to do
*Give your team the support and encouragement they need to deliver the
perfect professional customer experience.
*Motivate, drive and engage the team to go the extra mile and feel
energised about the organisation.
*Walk the floor advising, listening and giving constructive feedback.
Keep the team in the loop through regular team meetings.
*Motivate your team to hit multiple KPIs and targets.
*Demonstrate the value of getting it right first time and never accept less
than the best.
*Maintain key systems and processes.

You'll definitely:
*Have excellent leadership skills and experience of managing high
performing teams.
*Know exactly how to motivate, communicate and influence your team.
*Be able to lead through change and deliver a consistently brilliant
customer experience.
*Have strong analytic and numeracy skills.
*Define and deliver continuous improvement initiatives.

The successful candidate will receive the following benefits:
*The working hours are 37.5 hours per week
*23 days holiday + Bank holidays
*Heath Care Cover

Knowledge and experience of managing a team in a contact centre environment are essential.

Artis Customer Contact is a premier specialist resourcing consultancy focused solely on the supply of senior Contact Centre, Customer Service and Customer Experience professionals.

Apply for this Vacancy

Read our terms & conditions

Not Tempted?

If you’re not keen on the above role but would like to submit your CV for future reference by out specialist recruiters, simply complete the 'Register' form on this page. We will be in touch with any vacancies matching your experience.

Refer a Friend

If this role may suit someone you know please feel free to forward it on to them; we offer a referral bounty of up to £500!

Share by email