Helpdesk Team Leader

  • Permanent
  • Chippenham, South West
  • Posted 30th January 2018
  • £22000 - £24000 per Annum + Competitive Benefits
  • Ref: 605236
Following an operational review and the appointment of a new Helpdesk Manager our Client is looking for a new Helpdesk Team Leader to manage their sales and service team at their Chippenham head quarters. This is an exciting and opportune time to join the business, a global leading brand, as they continue their expansion in the UK market.

You will be a competent and consistent performance leader being able to use this structure/ platform to ensure your teams have been able to achieve team SLA, KPI's and Contact Centre operating targets

You will support your team of advisors and the broader operation to ensure a culture of high achievement and constant customer focus is maintained across the business.

Essentially you will consider yourself a

A strong leader who can clearly communicate a vision, providing direction and motivating team members to outperform against targets

Decisive manager who takes personal responsibility for decisions having considered both short and long term implications

A team player, who works with others to accomplish objectives and deliver a positive result while developing and maintaining open, honest and constructive relationships.

Business focused individual who ensures activities are organised to deliver best value and promotes an environment where excellent customer service is a priority and improved quality of performance for customers is constantly sought.

This is an exciting opportunity for a highly motivated individual to truly put their mark on an operation and in return be given the opportunity, support and encouragement to develop your own career further.

Artis Customer Contact is a premier specialist resourcing consultancy focused solely on the supply of senior Contact Centre, Customer Service and Customer Experience professionals.

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