Customer Service Pensions Advisor (Home Based)

  • Permanent
  • Bristol, South West
  • Posted 16th May 2018
  • £29000 - £31000 per Annum + Competitive Benefits
  • Ref: 602841
Artis Customer Contact are currently recruiting for a Customer Service Pensions Advisor for a major client based in Bristol. This is key role which will support and give regulatory guidance to consumers managing their pensions and investments.

The Pensions Advisor will be responsible for taking ownership and resolving any customer queries ensuring a high-level customer experience is delivered at all times.

Responsibilities include but are not limited to:

*Positively handle inbound pension enquiries, ensuring the customers and the regulatory guidelines are advised
*To consistently deliver an outstanding customer experience in line with departmental guidelines. (e.g. Behavioural or customer experience framework)
*Strong questioning skills and the ability to get to understand key customer issues whilst
maintaining structure and control in any customer interaction.
*Proven ability in financial capability and an understanding of the issues customer face when
trying to manage their pensions and investments.
*Ability to translate complex ideas and topics into clear, concise and engaging content that
the customers are able to understand.

Desired Skills, knowledge and experience:
*Evidence of customer service excellence is essential to this role.
*Strong verbal and written communication and interpersonal skills required.
*Natural problem solver with strong analytical and numeric skills.
*Pensions experience is essential.
*Strong organisational skills are beneficial.
*Basic keyboard and computer-based skills are required to capture key information.

The successful candidate will be able to demonstrate strong examples of taking ownership of customer queries, problem solving and delivering customer service excellence.

This is a home based role and is initially a 12-month fixed term contract

For more information, please apply with your CV and we will contact you in return directly.

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